Rubbish Clearance Westminster
Read the service terms and conditions for Rubbish Clearance Westminster, covering bookings, payments, cancellations, liability, and waste regulations for rubbish and waste removal services.
Get a quoteRubbish Clearance Westminster Service Terms and Conditions
These Terms and Conditions govern the provision of rubbish clearance and waste collection services by Rubbish Clearance Westminster to residential, commercial and other customers. By booking or allowing our team to carry out any clearance or collection, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company", "we", "us" and "our" mean Rubbish Clearance Westminster, the waste collection and clearance service provider.
1.2 "Customer", "you" and "your" mean the person, firm or organisation requesting and receiving our services.
1.3 "Services" means any rubbish clearance, waste collection, loading, removal, transportation, recycling or disposal services provided by us.
1.4 "Site" means the property, premises or location from which waste is to be collected or at which work is to be carried out.
1.5 "Waste" means the materials, items, rubbish or refuse that you ask us to collect and which we agree to remove, subject to these Terms and Conditions.
2. Scope of Services
2.1 We provide rubbish clearance and waste collection services for households, offices, commercial premises and other sites, including loading, transportation and lawful disposal or recycling of non-hazardous waste.
2.2 Our services are typically provided as a man and van rubbish clearance service, with pricing based on volume, weight, labour time, type of waste and access conditions.
2.3 We reserve the right to refuse to remove any items or materials that we reasonably believe to be hazardous, illegal, unsafe to handle or prohibited under waste management regulations.
2.4 We do not undertake structural demolition, work at extreme heights or any services that require specialist certification unless expressly agreed in writing before the work begins.
3. Booking Process
3.1 Bookings for our waste collection services can be made by telephone, email or other methods we may make available. A booking is an offer by you to purchase services from us in accordance with these Terms and Conditions.
3.2 When you make a booking, you must provide accurate details of the type and approximate quantity of waste, access arrangements, parking availability and any other relevant information about the site.
3.3 We may provide an initial price estimate based on the information you provide. Any estimate is not binding and may be revised on site once our team has inspected the waste, assessed access and confirmed the work involved.
3.4 A booking is only accepted, and a contract formed, when we confirm the booking and, where applicable, you confirm acceptance of the quoted price and any specific conditions stated.
3.5 We reserve the right to decline or cancel any booking where we reasonably believe we cannot safely or lawfully provide the services or where the information supplied is incomplete or misleading.
4. Access, Parking and Customer Responsibilities
4.1 You must ensure that our team has safe and reasonable access to the site, including suitable parking for our vehicles in close proximity to the collection point.
4.2 It is your responsibility to obtain any permits, consents or authorisations required for parking or access to the site. Any parking fees, fines or penalties incurred as a result of inaccurate information or failure to arrange suitable parking may be charged to you.
4.3 You must ensure that the waste is presented in a way that allows our team to load it safely. We may refuse to handle waste that is contaminated, infested, dangerously stored or otherwise unsafe to move.
4.4 You confirm that you either own the waste or have full authority from the owner to arrange its removal and disposal. You agree to indemnify us from any claim by a third party in respect of ownership of the items removed.
5. Pricing and Payments
5.1 Our charges are generally based on the volume and nature of the waste collected, labour time, weight restrictions and access conditions. Supplementary charges may apply for particularly heavy loads, special handling requirements or additional labour.
5.2 Unless otherwise agreed in writing, payment is due immediately on completion of the services at the site. We may accept payment by cash, card or other methods as made available by us from time to time.
5.3 Where we agree to invoice a customer, payment must be made in full by the due date stated on the invoice. We reserve the right to charge interest on overdue amounts at the statutory rate from the due date until payment is received.
5.4 All prices quoted or advertised are exclusive of any applicable taxes or charges unless explicitly stated otherwise. Any additional charges, such as local disposal surcharges or parking costs directly incurred in providing the services, may be added to your final bill.
5.5 If, on arrival at the site, the actual waste volume, type or access conditions differ materially from the information you provided when booking, we may adjust the price to reflect the true scope of the work. If you do not accept the revised price, we may cancel the service and charge a call-out fee to cover our costs.
6. Cancellations, Rescheduling and Waiting Time
6.1 You may cancel or reschedule a booking by giving us notice via the same contact method used to make the booking or by another agreed method.
6.2 If you cancel a booking with more than 24 hours notice before the scheduled arrival time, no cancellation fee will usually be charged.
6.3 If you cancel within 24 hours of the scheduled arrival time, or if our team arrives at the site and is unable to carry out the work due to your act or omission, we reserve the right to charge a cancellation or call-out fee to cover our reasonable costs.
6.4 If our team is kept waiting more than a reasonable period after arrival at the site due to issues outside our control, including inability to gain access, incomplete preparation of waste or lack of authority from the customer, we may charge waiting time at our standard rates or cancel the job and charge a call-out fee.
6.5 We may cancel or reschedule a booking if we are unable to provide the services due to circumstances beyond our reasonable control, including adverse weather, vehicle breakdown, staff illness or regulatory issues. In such cases we will use reasonable endeavours to notify you and rearrange the service as soon as practicable.
7. Waste Types, Exclusions and Customer Warranties
7.1 Our services are intended for general non-hazardous waste such as household rubbish, office waste, furniture, appliances and garden waste, subject to any specific restrictions we communicate to you.
7.2 We do not normally collect hazardous waste including, but not limited to, asbestos, chemicals, solvents, clinical waste, pressurised containers, gas bottles, explosives, radioactive materials, oil, fuel, paint in liquid form or any items classified as hazardous under applicable regulations.
7.3 You warrant that all waste presented for collection is non-hazardous and may be legally handled, transported and disposed of by us. If any hazardous or prohibited materials are discovered within the load, we may refuse to handle them, return them to you or make additional charges for their safe management.
7.4 You agree to indemnify us against all costs, claims, penalties or losses arising from any breach of this clause, including any waste that is misdescribed or improperly declared.
8. Performance of Services and Damage to Property
8.1 We will perform the services with reasonable care and skill, using staff and vehicles suited to the nature of the work and the site conditions, and will take reasonable steps to avoid unnecessary damage to property.
8.2 You must inform our team of any vulnerable surfaces, delicate fixtures, restricted access points or known risks at the site before work begins. This includes informing us of concealed utilities, fragile flooring, recently decorated areas and any other matters which may be affected by the movement of waste.
8.3 While we take care in carrying out our work, clearance and waste removal services may involve movement through tight spaces and handling of bulky items. We are not liable for superficial damage that arises as an unavoidable consequence of providing the services, provided we have exercised reasonable care.
8.4 Any claim for damage to property allegedly caused by us must be reported to us as soon as reasonably practicable and in any event within 48 hours of completion of the services, with reasonable detail and supporting evidence.
9. Liability and Limitations
9.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.
9.2 Subject to clause 9.1, we are not liable for:
a) any loss of profits, business, revenue, opportunity or goodwill; or
b) any indirect or consequential loss or damage, in each case arising out of or in connection with the services or these Terms and Conditions.
9.3 Subject to clause 9.1, our total liability to you for any loss or damage arising out of or in connection with each booking, whether in contract, tort or otherwise, shall not exceed the total price paid or payable by you for the services under that booking.
9.4 We will not be liable for any failure or delay in performing the services where such failure or delay results from circumstances beyond our reasonable control, including but not limited to severe weather, strikes, accidents, road closures, regulatory changes or acts of third parties.
10. Waste Transfer Documentation and Regulations
10.1 We hold the appropriate authorisations to carry and manage controlled waste and will dispose of or recycle waste in accordance with applicable waste management legislation and duty of care requirements.
10.2 Where required by law, we will complete a waste transfer note or similar documentation for collections. You agree to provide accurate information needed for such documents and to keep any copies provided to you for the period required by law.
10.3 Once the waste has been loaded onto our vehicle and any necessary documentation completed, title to the waste passes to us and you relinquish all rights to the items collected, except where any waste is identified as prohibited or misdescribed and returned to you.
11. Complaints and Dispute Resolution
11.1 If you are dissatisfied with any aspect of the services, you should contact us as soon as possible with full details of the issue so that we can investigate and, where appropriate, try to resolve the matter.
11.2 We will use reasonable efforts to deal with complaints promptly and fairly. This may include reviewing photographs, speaking with the team involved and, where justified, offering to rectify the issue or provide a partial refund.
11.3 Nothing in this clause affects your legal rights under consumer protection legislation.
12. Data Protection and Privacy
12.1 We may collect and process personal data about you for the purposes of handling enquiries, managing bookings, providing services, processing payments and maintaining our records.
12.2 We will take reasonable steps to keep your personal data secure and will not sell your information to third parties. We may share data with service providers who assist us in delivering our services, processing payments or complying with legal obligations.
12.3 By using our services, you consent to our use of your personal data in accordance with applicable data protection laws and our privacy practices as communicated to you from time to time.
13. Amendments to these Terms
13.1 We may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or communicated and will apply to bookings made after that date.
13.2 The Terms and Conditions in force at the time you make a booking will apply to that booking unless we agree otherwise in writing.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by us in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
15.3 You may not assign, transfer or subcontract any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations where this does not materially affect the standard of service you receive.
15.4 These Terms and Conditions, together with any written quotation or confirmation issued by us, constitute the entire agreement between you and us in relation to the services and supersede any previous understandings or agreements, whether written or oral.
By making a booking with Rubbish Clearance Westminster, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
