This Privacy Policy explains how Rubbish Clearance Westminster collects, uses, stores, and protects personal data relating to customers and prospective customers in the Westminster area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Rubbish Clearance Westminster customers and prospective customers located in the Westminster area who contact us, request a quotation, book a collection, or otherwise interact with us for rubbish clearance and related services. It covers personal data collected through telephone, email, text message, messaging apps, in person, and through any online enquiry forms we may provide.
Rubbish Clearance Westminster is the organisation responsible for determining how and why your personal data is processed for the purposes described in this Privacy Policy. For the purposes of data protection law, Rubbish Clearance Westminster is the data controller for the personal data we collect about you in connection with our rubbish removal, clearance, and associated services.
We only collect personal data that is necessary for us to provide and manage our services. The types of data we may collect include:
Identification and contact details such as your name, address, telephone number, mobile number and email address.
Service and booking details such as property access information, collection dates and times, description of the waste to be collected, photographs you provide for quote purposes, and records of quotations or bookings.
Payment information such as payment method details, payment status, and transaction records. We do not store full card details if payment is taken by card; these are processed by our payment service provider.
Communication records such as emails, text messages, call notes, complaints, feedback, and any other correspondence you have with us.
Technical and usage information where relevant, such as your IP address and basic information about how you interact with our online forms if they are used to contact us.
We collect personal data about you in a number of ways, including:
When you contact us by phone, email, text message, or messaging app to request a quote or book a service.
When you complete any enquiry, booking, or contact form provided by us.
When you communicate with our staff in person at the service location.
When you make a payment for services we provide.
From third parties where lawful and relevant, such as online platforms that pass us your enquiry when you request rubbish clearance services in Westminster.
We will only process your personal data where we have a lawful basis under data protection law. Depending on the situation, we rely on one or more of the following lawful bases:
Contract: We process your personal data when it is necessary to enter into or perform a contract with you. This includes taking steps at your request before entering into a contract, such as providing a quote or arranging a collection.
Legal obligation: We process certain data where we need to comply with legal obligations, for example relating to accounting, taxation, waste transfer documentation, and record keeping.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests, and where these are not overridden by your interests or fundamental rights. This includes managing enquiries, improving our services, preventing fraud, and maintaining business records.
Consent: In limited situations, we may rely on your consent, for example for certain marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
We use your personal data for the following purposes:
To provide our services: including assessing your enquiry, providing quotations, arranging and carrying out rubbish clearance services, and managing any follow-up requirements.
To manage our relationship with you: such as handling enquiries, responding to complaints, and communicating about changes to our services or terms where relevant.
To process payments and accounting: including issuing invoices, recording payments, and maintaining financial and tax records.
To comply with legal and regulatory requirements: including waste management regulations, tax law, and other applicable obligations.
To improve our services: including monitoring service quality, staff training, and internal reporting and analysis.
To send you relevant information: such as service confirmations, reminders, and essential updates relating to a booking you have made with us.
We do not sell your personal data. We may share your personal data with trusted third parties where necessary and lawful, including:
Service providers who act as data processors and who provide services to us such as payment processing, accounting, customer management systems, email and messaging services, and IT support.
Subcontractors and operational partners who assist us in delivering our rubbish clearance services in Westminster, where required to fulfil your booking.
Professional advisers such as accountants, auditors, or legal advisers where reasonably necessary for the management of our business.
Regulatory bodies, law enforcement agencies, courts, or other third parties where we are required to disclose data by law or to protect our rights or the rights of others.
Whenever we use data processors, we ensure that appropriate contracts and safeguards are in place requiring them to handle your personal data securely and only in accordance with our instructions and the law.
We keep your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. Retention periods may vary depending on the type of data and our legal obligations.
In general, customer and booking records, including basic contact details, service information, and invoices, are kept for up to six years after the end of our relationship with you, to comply with accounting, tax, and regulatory requirements and to deal with any disputes.
Where data is no longer required for the purposes for which it was collected and there is no legal requirement to retain it, we will delete or anonymise it in a secure manner.
Your personal data is stored within the United Kingdom and, where processed by third parties, may occasionally be stored or accessed from other countries. Where this happens, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection law.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, loss, or damage. These measures include access controls, secure storage, staff training, and regular review of our data handling practices. While no system can be completely secure, we work to ensure that your personal data is treated with a high level of care and kept confidential.
Under data protection law, you have a number of rights in relation to your personal data. These include:
Right of access: the right to obtain a copy of the personal data we hold about you and information about how it is processed.
Right to rectification: the right to have inaccurate or incomplete personal data corrected.
Right to erasure: the right to request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies.
Right to restrict processing: the right to request that we limit how we use your personal data in certain situations, such as while we are considering a request to rectify or erase your data.
Right to data portability: the right, in some circumstances, to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.
Right to object: the right to object to processing of your personal data where we rely on legitimate interests, including for direct marketing.
Rights in relation to automated decision making: we do not carry out automated decision making or profiling that has legal or similarly significant effects on you.
You can exercise your rights by contacting us using the contact details we provide when you engage our services. We may need to verify your identity before responding. We aim to respond to all valid requests within one month, or within any extended period permitted by law where a request is complex.
We may use your contact details to send you information about our services that may be of interest to you, where we are permitted to do so by law or where you have consented. You can ask us to stop sending you marketing messages at any time by following any opt-out instructions we provide in our communications or by contacting us directly. Even if you opt out of marketing, we may still need to contact you with essential service messages relating to a booking or enquiry.
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, please contact us using the details provided on our customer correspondence or invoices.
If you are not satisfied with our response or believe that your data protection rights have been infringed, you have the right to lodge a complaint with the UK Information Commissioner's Office. More information about how to do this is available directly from the Information Commissioner's Office.
We may update this Privacy Policy from time to time to reflect changes in our services, our data handling practices, or legal requirements. Any updated version will apply to all Rubbish Clearance Westminster customers in the Westminster area from the date it is published. We recommend that you review this Privacy Policy periodically so that you remain informed about how we use and protect your personal data.
Read how Rubbish Clearance Westminster collects, uses, stores, and protects personal data of customers in Westminster under GDPR, including your rights and our lawful bases.
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